ek334 Terms and Conditions

1. General Terms

ek334 is an online casino and sports betting platform providing entertainment services for players in Bangladesh. These terms and conditions ("Terms") form a legal agreement between ek334 and its users ("Players").

a. These Terms apply to the ek334 website, mobile site and all associated services.

b. In the event of any dispute, ek334's decision shall be considered final, though it will always be made on the basis of fairness.

c. If these Terms exist in both English and Bengali, the Bengali version shall be considered the binding version.

d. ek334 reserves the right to temporarily suspend or limit its services at any time without prior notice, particularly during maintenance or technical upgrades.

2. Eligibility and Age Verification

The following eligibility requirements must be met to open an account and play games on ek334:

• You must be 21 years of age or older.
• You must create an account voluntarily and with full awareness.
• You must not be a resident of any country or region where online gaming is prohibited by law.
• Each person may open only one account.

ek334 may at any time request relevant documents (national ID card, passport or other government-issued proof) for age and identity verification. Withdrawals may be placed on hold until verification is complete.

3. Account Registration and Management

You must provide accurate and complete information when registering an account. Providing false information may result in the account being cancelled and deposited funds being forfeited.

• Each player may hold only one active account.
• It is your responsibility to keep your account login details (username and password) confidential.
• Allowing any third party to use your account is prohibited.
• If you suspect unauthorised access to your account, notify the ek334 support team immediately.
• Update ek334 whenever any information on your account changes.

ek334 reserves the right to restrict account benefits until the identity verification process is complete.

4. Deposit and Withdrawal Policy

The following rules apply to financial transactions on ek334:

Deposits

• Minimum deposit amount: ৳500 (per payment method).
• Accepted payment methods: bKash, Nagad, Rocket, bank transfer.
• Deposit amounts are generally credited to your account instantly.
• Use the correct reference number when making a deposit; otherwise, crediting may be delayed.

Withdrawals

• Minimum withdrawal amount: ৳500.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals can only be made to the same payment method used for the deposit.
• The withdrawal process may be temporarily suspended if identity verification has not been completed.
• Withdrawals cannot be made until bonus wagering requirements have been met.
• If fraud is suspected, ek334 reserves the right to hold withdrawals and conduct an investigation.

5. Bonuses and Promotional Offers

ek334 offers its players various bonuses and promotional offers. The following conditions apply when accepting these offers:

Welcome Bonus

• New players will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000.
• A minimum deposit of ৳500 is required to receive this bonus.
• Bonus wagering requirement: 15 times (15x) the bonus amount.
• A specific time limit applies for meeting the wagering requirement — find out more after claiming the bonus.
• The welcome bonus can be used only once per player.

General Bonus Terms

• Bonuses cannot be converted directly into cash.
• Bonuses may only be used on games designated by ek334.
• If multiple accounts or different members of the same household claim the same bonus, ek334 reserves the right to cancel it.
• If evidence of bonus abuse is found, the account may be suspended.
• ek334 reserves the right to modify or cancel any bonus offer.

VIP Program

• Bronze: Up to 0.3% cashback benefit per week.
• Silver: Up to 0.7% cashback benefit per week.
• Gold: Up to 1.0% cashback benefit per week.
• Guidelines for advancing to VIP levels are available from the support team.
• Cashback is calculated on a weekly basis and credited directly to your account.

6. Gaming Rules

The following rules must be followed when playing games on ek334:

• Each game has its own rules, which can be found within the game. Please read those rules before starting a game.
• If a game is interrupted due to a technical error, the result of that round will be considered void and the wagered amount will be refunded.
• If evidence of manipulation of a game result is found, ek334 reserves the right to void the winnings from that round.
• The rules of game providers also apply — particularly for games from Pragmatic Play, Evolution Gaming, PG Soft and JILI.
• In live casino games, the dealer's decision is final.
• In sports betting, if an event is cancelled or the stated odds are found to have been incorrect, the bet may be voided.

7. Prohibited Activities

Any of the activities listed below are strictly prohibited on ek334. Violations may result in permanent account closure and forfeiture of funds:

• Creating or operating multiple accounts.
• Providing a false identity, age or personal information.
• Using any software, bot, script or automation tool that influences game outcomes.
• Attempting unauthorised access to another player's account.
• Conducting money laundering or any other illegal financial activity.
• Abusing bonuses or exploiting any vulnerability in the system.
• Attempting to hack or carry out a cyber attack on ek334's systems or network.
• Harassing or disrespecting other players or staff.
• Making deposits or playing games using funds belonging to a third party.

8. Account Suspension and Closure

ek334 reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• Violation of any clause of these terms and conditions.
• If fraud or deception is suspected.
• Failure to cooperate with the identity verification process.
• If the account has been inactive for an extended period.
• If a self-exclusion request is submitted.

Players may also request to close their account at any time. In that case, any outstanding deposits and winnings (excluding bonuses) will be returned via the designated payment method.

9. Privacy and Data Protection

ek334 places the highest importance on protecting the personal information of its players. Our platform uses SSL encryption and advanced security measures.

• Your personal information will be used for ek334's own purposes — for service improvement, identity verification and fulfilling legal obligations.
• Your information will not be sold or transferred to third parties except where required by law.
• You are encouraged to read our Privacy Policy.
• Use a strong password for account security and change it regularly.
• If you notice any suspicious activity, contact us immediately at [email protected].

10. Limitation of Liability

ek334 is an entertainment platform. ek334 accepts no liability in the following situations:

• Any loss caused by internet disconnection or issues with the player's device.
• Problems arising from delays or failures by third-party payment providers.
• Temporary inability to access the platform due to technical errors.
• Account credentials being compromised due to the player's own negligence.
• Financial loss resulting from gaming decisions — all game outcomes are entirely random.

Gaming always carries risk. Only play with money that, if lost, will not affect your daily life.

11. Responsible Gaming

ek334 believes in responsible gaming. We want all our players to play safely and enjoyably. We provide the following tools:

• Deposit Limits: Set your own daily, weekly or monthly deposit limits.
• Session Limits: Set a time limit for how long you play in one sitting.
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform.
• Reality Check: View your session time and spending information at regular intervals.

To learn more about gaming addiction and get help, visit our Responsible Gaming page.

Please note: this platform is for those aged 21 and above only. Access by minors is strictly prohibited.

12. Changes to Terms and Their Effect

ek334 reserves the right to change, amend, or update these terms and conditions at any time.

• Players will be notified of significant changes via email or through the site.
• Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.
• If any clause of these terms is found to be unenforceable, the remaining clauses will remain in full effect.
• In matters of interpretation of this agreement, ek334's decision will be considered final.